Last Updated: August 2026
Thank you for choosing Aligné Pilates.
Please read our Return & Refund Policy carefully before purchasing any class package, membership, private session, workshop, courses, events , or other services.
General Policy
All purchases made through Aligné Pilates, including class packages, memberships, private sessions, workshops, events, courses, merchandise, and gift vouchers (where applicable), are final.
Unless otherwise required by applicable law, all payments are non-refundable and non-transferable.
Incorrect Purchases
If you believe you have accidentally purchased the wrong package or membership, please contact us as soon as possible via WhatsApp.
Where your purchase has not yet been used or activated, we may, at our sole discretion:
- exchange it for a more suitable package;
- apply the payment towards another eligible service; or
- make other reasonable adjustments.
Requests are assessed on a case-by-case basis and are not guaranteed.
Booking Errors
If a booking error occurs due to a technical issue or an error on our part, we will work with you to resolve the issue as quickly as possible. This may include:
- restoring a lost class credit;
- transferring your booking to another class; or
- providing another appropriate solution.
Memberships & Class Packages
- Class packages and memberships cannot be refunded once purchased.
- Unused classes cannot be exchanged for cash.
- Packages cannot be transferred to another person unless approved by Aligné Pilates.
- Unused classes cannot be exchanged for cash.
- Expired packages will not be extended except where required by law or approved at our discretion.
Workshops, Special Events & Courses
Workshop and event registrations are generally non-refundable.
If Aligné Pilates cancels a workshop, event or course, you will be offered either:
- a full refund; or
- a credit towards a future workshop or service.
Studio Cancellations
If Aligné Pilates cancels a workshop or event, you will be offered either:
- your class credit returned to your account;
- the opportunity to reschedule; or
- another suitable alternative.
Refund Processing
Where a refund has been approved by Aligné Pilates, it will be processed using the original payment method whenever possible. Processing times may vary depending on your bank or payment provider and are generally completed within 7–14 business days.
Contact Us
If you have any questions regarding this Return & Refund Policy or require assistance with your purchase, please contact us.
Email: enquiries@alignepilates.com.my
WhatsApp: +60 10 3355 939