Last Updated: August 2026
At Aligné Pilates (“we”, “our”, or “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data when you visit our website, create an account, book classes, or use our services.
By using our website or services, you agree to the collection and use of your personal information as described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
- Name
- Email address
- Phone number
- Date of birth
- Emergency contact information
- Health or medical information you voluntarily provide that is relevant to your participation in Pilates classes
- Booking history and attendance records
- Membership and purchase history
- Payment information (payments are securely processed through our third-party payment providers)
- Communications with us via email, WhatsApp, phone, or social media
- Website usage information, including IP address, browser type, operating system, and cookies
How We Use Your Information
We use your personal information to:
- Manage your account and bookings
- Process payments and memberships
- Deliver our Pilates classes and services
- Respond to enquiries and customer support requests
- Send booking confirmations, reminders, waitlist notifications, and service updates
- Improve our website, services, and customer experience
- Maintain studio safety and provide appropriate exercise modifications where necessary
- Comply with legal and regulatory obligations
- Send promotional offers, newsletters, or marketing communications where you have consented or where permitted by law
Health Information
Any health information you provide is collected solely to help our instructors deliver safe and appropriate Pilates sessions.
We recommend informing us of any injuries, medical conditions, pregnancies, or physical limitations before participating in classes.
Your health information will be treated confidentially and only accessed by authorised staff where necessary.
Cookies
Our website may use cookies to:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Enhance your browsing experience
You may disable cookies through your browser settings, although some features of our website may not function properly.
How We Protect Your Information
We take reasonable administrative, technical, and physical security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to protect your data, no method of internet transmission or electronic storage is completely secure.
Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Online booking platforms
- Payment processors
- Email and SMS communication providers
- IT and website service providers
We may also disclose your information if required by law or to protect our legal rights.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services
- Maintain business records
- Meet legal, accounting, and regulatory requirements
- Resolve disputes
When your information is no longer required, it will be securely deleted or anonymised.
Photography & Video
From time to time, photographs or videos may be taken during classes or studio events for promotional and marketing purposes, including use on our website, social media platforms, and other marketing materials.
If you do not wish to appear in photographs or videos, please inform our team before the class or event. We will make reasonable efforts to respect your preference.
Marketing Communications
With your consent, we may send you updates about:
- New classes
- Workshops
- Promotions
- Studio announcements
- Special events
These communications may be sent via:
- SMS
You may unsubscribe or opt out of marketing communications at any time.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.
Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:
- Request access to your personal information
- Request corrections to inaccurate or incomplete information
- Withdraw consent for certain uses of your personal information where permitted by law
- Request that we stop sending you marketing communications
We may require verification of your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website.
Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.
Email: enquiries@alignepilates.com.my
WhatsApp: +60 10 3355 939